Refund Policy

If htMarquee doesn't work for you, we'll make it right.

Last updated: April 2026

14-day money-back guarantee

We want you to love htMarquee. If you're not satisfied with your Premiere license within 14 days of your purchase, email us through the contact form for a full refund — no questions asked. You can try the free Matinee tier first to see if the software runs on your hardware before buying.

No auto-renewal

Premiere licenses are one-time purchases for a fixed term (1 month or 1 year). They do not renew automatically and you will never be charged again without explicitly buying another license, so there's nothing to cancel. When your term ends, Premiere features simply revert to Matinee limits until you choose to purchase another license.

How to request a refund

  1. Submit the contact form with the subject "Refund request".
  2. Include the email address you used at checkout and your order number (from the Lemon Squeezy receipt).
  3. We'll confirm within two business days and process the refund through Lemon Squeezy. It typically takes 5–10 business days for the funds to appear on your statement, depending on your bank.

Exceptions

Refunds are not available for:

  • Licenses older than 14 days from the purchase date.
  • Chargebacks already initiated with your bank — please contact us first so we can resolve the issue directly.
  • Accounts terminated for violation of our Terms of Service.

Questions

Unsure whether your situation qualifies? Just ask — we handle every request individually and will always try to do the right thing.